FAQ

Questions?

What’s included in my purchase?

Our standard package includes a year’s worth of story prompts for one storyteller, unlimited collaborators (people with whom the storyteller’s stories are shared), and one color hardcover book. Shipping in the United States is included in your purchase price.

Can I purchase additional copies?

Yes! Additional books are available for either $69 (up to 200 pages) or $99 (201-380 pages).

Why is Remento a subscription? 

Your purchase of Remento includes one year of access to our digital platform. This includes access to our bank of expert-crafted questions, unlimited recordings by one storyteller, unlimited use of our Speech-to-Story™ technology, and unlimited collaborators. 

Can I view and download recordings if I don't renew? 

Yes, you can view and download all of your recordings whether or not you have an active subscription. That means if you don’t renew, you can still watch recordings, re-order books, and create new books from existing stories. However, you won’t be able to record new ones.

Does Remento ship outside the US?

Remento offers free shipping within the United States and can ship to Canada for an additional fee.

Does Remento work in languages other than English? 

Remento currently only supports English recordings. However, we're excited to support additional languages soon. If there's a language you're specifically interested in, let us know!

Is my content safe with Remento? 

Yes, everything created with Remento is private by default, meaning you control who sees your content. All recordings are encrypted in our database and communication between your browser and our platform uses secure protocols.

How does Remento create written stories? Can I edit them?

Remento’s Speech-To-Story™ technology transforms transcriptions of your Storyteller's recording into writing. These stories can either be direct transcripts of the recording, or can be transformed into written stories, designed to be read as if written by a biographer. 

Can I get a refund if I'm not satisfied? 

Yes, we offer a full refund within 30 days of purchase or renewal. 

Read our full FAQ