Frequently Asked Questions (FAQ)
Most Common Questions
What's included?
Our standard package includes a year’s worth of story prompts for one storyteller, unlimited collaborators, and one credit for one color-printed hardcover book (up to 200 pages). Shipping in the United States is included in the purchase price.
You can buy additional copies of your book for $69 each.
Why is is there a subscription?
Our standard package includes one full year of access to our platform, including all the features that allow you to collect stories. If you want to keep collecting stories after the first year, you can renew your subscription ($99/year or $12/month) to record new memories and create new books.
But don't worry - you don't have to renew. Even with an inactive subscription, you can still view all of your family's recordings, each of which can be downloaded at any time.
What if Remento goes out of business?
That's certainly not our plan! However, your precious memories documented on Remento are too precious to risk. That's why we make it so easy to download any of your recordings, photos, or written stories from our website at any time. This way you can save them locally on your favorite device, or add them up on your family's cloud storage account (e.g., Google Drive, iCloud, DropBox etc.). You can learn more about our commitment to protecting your data here.
What exactly gets printed in the book?
Remento’s transforms transcripts of a storyteller’s recordings into writing based on your preference. Select either cleaned-up transcripts (i.e., “ums” and “ahs” removed) or let Remento’s Speech-To-Story™ technology turn their reflections into a beautifully written story.
Where does Remento ship?
Shipping in the United States is included in your purchase price. For an additional fee, Remento can also ship books to Canada, the UK, Ireland, Australia, and New Zealand. Learn more here.
What language does Remento support?
Remento’s Speech-To-Story™ technology currently supports English and Spanish, with more languages on the way soon!
Can I download my recordings?
Of course! You can download your recordings at any time.
Is Remento really private?
Yes, everything created with Remento is private by default, meaning you control who sees your content. All recordings are encrypted in our database and communication between your browser and our platform uses secure protocols. You can learn more about our commitment to protecting your privacy here.
What if I'm not satisfied?
We offer a 30-day money-backed guarantee if you're not 100% satisfied with your purchase.
Can grandparents really use this?
Yes! Recoding a story with Remento doesn’t require any downloads, logins, or passwords. That's why so many of our customers 85 years (young) and older recommend Remento to their friends.
Can I send more than one prompt per week?
Yes! While Remento sends one prompt per week by default, you can change the cadence. For example, you could have a new prompt ever single day. Your storyteller can answer multiple prompts whenever they feel inspired, and family members can add custom questions or upload photos to spark additional stories at any time. Some people finish their entire books in just a few short weeks!
What languages does Remento support?
Remento's Speech-To-Story™ technology currently supports English and Spanish, with more languages coming soon.
The platform can understand Spanish recordings and will accurately transcribe and print them in your hardcover book. This means your storyteller can respond to the English prompts in Spanish, and their Spanish stories will be preserved exactly as they shared them in the final printed book, complete with QR codes linking to their original Spanish recordings.
Complete FAQ
About your Remento account
Who is Remento for?
Remento is perfect for preserving the stories of parents, grandparents, or any loved one whose memories you want to capture for future generations. We've designed it to be incredibly simple to use - there's no downloading apps or remembering passwords. That's why even our customers who are 85+ years young recommend Remento to their friends!
You can also use Remento to record your own life story. Whether you want to share your experiences, pass down your values, preserve career wisdom, or simply reflect on your journey, Remento makes it effortless to create your own keepsake book filled with stories - spoken naturally and transformed into beautifully written chapters.
How does Remento work?
Every week, the "storyteller" (the person telling their story) receives an email and/or SMS message with a new storytelling prompt. These prompts can be selected by a collaborator designated in the account. Using any device with internet access, the storyteller records their response to the question - no logins or downloads needed. Our technology then transforms that recording into a written story, which is then sent to all collaborators. The written stories can be automatically adjusted to a different tone or length, or edited directly. Photos can also be added, either as prompts to inspire reflections, or after a recording has been submitted.
At the end of the year of prompts, the written stories and photos can be bound into a keepsake book, plus QR codes that play the recording used to write each chapter. One hardcover, color-printed book is included with the standard subscription.
For more information on how Remento works, view a recording of our recent webinar.
What's included in my purchase?
Our standard package includes:
One storyteller account
Unlimited collaborators
One year's worth of story prompts
One hardcover, full color-printed book (up to 200 pages)
Free shipping in the United States
Why is Remento a subscription?
Remento's yearly plan transforms memory-sharing into a meaningful journey that unfolds naturally over time. While your first year includes everything needed to create a beautiful book, many families choose to continue their storytelling journey. You can record new memories and create additional books by renewing at $99/year or $12/month.
What if I don't renew my subscription?
Even after your first year, your family's stories remain fully accessible. You'll always be able to listen to recordings, read stories, and order additional copies of your book. Plus, you can download all your memories at any time and save them to your preferred storage (like Google Drive or iCloud).
While you won't be able to record new stories without an active subscription, you can reactivate your subscription at any time.
How do I create my Remento book?
Your Remento book comes together naturally as stories are shared throughout the year. Each time the Storyteller records a memory, our Speech-To-Story™ technology automatically transforms their words into written text.
When you're ready to create your printed book, you'll confirm how you want the stories to appear. You can keep them as word-for-word transcripts, or let our technology transform them into flowing narrative stories. You can enhance these stories by adding photos and editing the text anytime.
Next, you can arrange the stories in any order and select your preferred cover design. Before printing, you'll have the opportunity to preview your entire book. Each story will include a QR code that, when scanned, plays the original recording. This unique feature allows future generations to both read the stories and hear them in the storyteller's own voice.
Your first hardcover, color-printed book (up to 200 pages) is included with your purchase. Since this will become a cherished family keepsake, we encourage you to take time reviewing everything before finalizing your order. Reprints are not available for issues present in the preview.
Can I purchase extra books?
Yes! Many families like to order multiple copies to share with relatives. Additional hardcover, color-printed books can be purchased for $69 each (up to 200 pages) or $99 each (201-380 pages). You can also create an e-book version for $49.99.
If you are ordering a large number of books, we recommend ordering one copy first.
Is Remento private?
Yes, everything created with Remento is private by default, meaning you control who sees your content. Here is a summary of our commitment to your privacy:
Your data is private by default – only the people you trust have access.
You maintain full ownership of your data.
You can download anything at any time.
We’ve taken extensive precautions to protect your data.
You can learn more about our commitment to protecting your privacy here.
Capturing stories
How does Remento turn recordings into writing?
Our Speech-To-Story™ technology automatically transforms recordings into written text in two different ways.
The first option provides a word-for-word transcript that preserves the natural speaking style while removing filler words like "um" and "uh." For example: "I walked into that classroom, you know, I was wearing my new red shoes."
The second option crafts a flowing narrative that captures the essence of the story. You can customize these narratives by choosing between first-person ("I remember") or third-person ("She remembers") perspective, and select whether you want the stories to be concise or detailed. For example, the same story might become: "Jane remembers walking into the classroom wearing her new red shoes.
"You can choose different settings for each individual story, or apply your preferences across your entire account. All stories remain editable, so you can refine the text anytime before printing your book. You can read more here.
Can I edit or add on to my stories?
Absolutely! You can edit the written versions of your stories at any time before printing your book. You can also add photos to any story, even after recording.
Can I choose the questions?
Yes! You have complete flexibility with the storytelling prompts. You can choose from our expert-curated question library, write your own questions, or even use photos to inspire stories. Family members can also contribute questions and vote on future prompts.
Can I change my weekly question?
Yes! Each weekly invitation to record includes a simple way to change the prompt if you'd like a different question. You can select another from our library or write your own.
How do I submit my story?
Recording your story is simple - just click the link in your email or text message. No apps to download or passwords to remember. You can record using any device with internet access, and our Speech-To-Story™ technology will transform your recording into written text.
Can I share more than one story per week?
Yes! While we default to sending one prompt per week to keep things manageable, you can adjust the frequency to receive prompts as often as daily or as rarely as monthly. You can also record multiple responses whenever you feel inspired.
What happens if I miss a question?
No worries! You can always go back and respond to previous prompts whenever you'd like. All prompts are saved and accessible through your family's private digital archive.
How long can recordings be?
Each recording can be up to 30 minutes long. There's no minimum length - some of the most meaningful stories can be just a few minutes.
What languages does Remento support?
Remento's Speech-To-Story™ technology currently supports English and Spanish, with more languages coming soon.
The platform can understand Spanish recordings and will accurately transcribe and print them in your hardcover book. This means your storyteller can respond to the English prompts in Spanish, and their Spanish stories will be preserved exactly as they shared them in the final printed book, complete with QR codes linking to their original Spanish recordings.
Can two people share one Remento?
Remento is designed for one storyteller per book to ensure their unique voice and perspective shines through. However, you can purchase Remento for multiple storytellers and create separate books for each person
Customizing your book
What do the books look like?
Remento books are beautiful 8"x10" hardcover books printed in full color. You can customize the cover design to reflect your storyteller's personality. Every book features your stories, photos, and QR codes that link to the original recordings.
Can I include photos?
Yes! Photos can be uploaded as prompts to inspire reflections each week, or added to a story after it has been recorded. Photos can be uploaded at any time and can be imported directly from Google Drive, DropBox, Facebook, and Instagram.
How will my story look in the printed book?
Your Remento book will be a beautiful 8"x10" hardcover book, professionally printed in full color. Each story appears as a chapter, complete with its title, text, any added photos, and a QR code linking to the original recording. You can preview the exact layout of your book before ordering to ensure everything looks perfect.
Is there a word or page limit to my stories?
Each recording can be up to 30 minutes long, and there's no word limit on the written stories. Remento books can be up to 380 pages. Most books are under 200 pages, which is included in your initial purchase. If your book exceeds 200 pages, there's a $30 surcharge. For books longer than 380 pages, you can split your stories across two volumes.
Can I change the order of my stories in the printed book?
Yes! Before printing, you can easily arrange your stories in any order you prefer. This allows you to organize your book thematically, chronologically, or however you'd like.
Can my friends and family order a copy of my book?
Yes! Additional copies of your hardcover book can be purchased for $69 (up to 200 pages) or $99 (201-380 pages). Each book includes all stories, photos, and QR codes linking to the original recordings.
Remento support
Can I purchase a gift card for Remento?
Yes! You can purchase a Remento gift card that allows your recipient to start their project whenever they're ready. When you buy a gift card, you'll receive a unique code that gives your recipient full access to Remento. You can either email the code directly to them or print out a gift card to give in person. With this option, your recipient can set up their own account and customize their experience, including choosing when to begin receiving prompts.
Can I specify when the gift email is sent to my recipient?
Yes! When purchasing Remento as a gift, you can choose exactly when your recipient receives their welcome email. You can also print a gift card to give in person.
Is there something I can print and deliver?
Yes! After your purchase, you'll get an email with a link to a beautifully designed gift card. The card includes a QR code they can scan to watch a quick video about how Remento works. Simply print at home or save as a PDF to print elsewhere - perfect for last-minute gifting!
How long does it take for orders to be delivered?
Remento is a great last-minute gift since our one-year storytelling gifts can be delivered the same day via email. You can also print a gift card at home.
Your gift recipient will receive a weekly invitation to record their answer to a new question about their life; at the end of the year, they can order a beautiful hardcover book of their stories.
With standard shipping, hardcover books typically take about 21 business days to deliver from the time they're ordered. Economy shipping is free within the United States.
What is your return policy?
We offer a 30-day money-back guarantee if you're not completely satisfied with your purchase.
What if I need more help?
If you run into any challenges, our friendly customer service team is ready and waiting to help, and can be reached at support@remento.co.
Thanks for reading
Every family has stories worth preserving - tales of triumph, moments of joy, and wisdom earned through years of experience. At Remento, we believe these stories are too precious to let fade away. That's why we've created the simplest way to capture your loved ones' memories and transform them into lasting treasures.
Through weekly prompts, your family's storyteller can share their experiences naturally, as if chatting with a friend. No writing required - just heartfelt conversations that our technology transforms into beautifully written stories. At year's end, these memories are bound into a stunning hardcover book where written stories stand alongside cherished photos. And with QR codes that play the original recordings, future generations won't just read these stories - they'll hear them in their loved one's own voice.