Commonly Asked Questions About Remento

How Does Remento Work?

Remento makes preserving family stories simple, meaningful, and accessible for everyone. Every week, Remento emails you or your loved one a new storytelling prompt that can be answered from any device, no apps to download, no logins or passwords required. Some prompts are carefully handpicked by family members, such as a cherished childhood photograph, a question about a special memory, or a topic pulled from Remento’s professionally crafted question bank, designed by storytellers and scientists to spark meaningful stories. Other prompts are selected by Remento itself, which becomes increasingly personalized over time as it learns more about your storyteller. 

When a response is recorded, Remento’s speech-to-story technology automatically transforms the recording into a transcript or a fully polished, editable story, rewritten as if by a professional biographer or ghostwriter. All of these stories, along with photos and QR codes linking back to the original recordings, can be compiled into a beautiful hardcover keepsake book whenever you’re ready. This ensures your family never loses a single memory, voice, or story. 

For more on how Remento works, check out How does Remento work?

What Makes Remento Different from Other Companies?

Remento stands out in the world of memory-preserving services by transforming spoken stories into beautifully written chapters, so storytellers never have to write a word themselves. Unlike traditional books that only capture text on a page, Remento preserves the storyteller’s voice forever: each story in the hardcover keepsake book includes a QR code linking to the original recording, allowing future generations not only to read the stories but also to hear and watch the storyteller share their memories. Designed with older adults in mind, Remento requires no logins, downloads, or passwords, and recording is simple from any device. 

Families can participate by suggesting prompts, adding photos, and encouraging storytellers, turning the process into a collaborative experience that strengthens family connections. 

For more information on what separates Remento from other services, visit What Makes Remento Different from Other Companies?

Can Older People Actually Use Remento?

Remento is designed with older adults in mind, making storytelling simple, intuitive, and enjoyable for anyone, regardless of age or tech experience. There are no apps to download, no passwords to remember, and no complicated technology to learn. Each week, the storyteller receives an email and text with a prompt, and from any internet-connected device, they can click the link to start recording, simply tap the big red button, share their story, and submit or re-record if desired. 

Many customers have shared that even their 80, 90, and 100-year-old parents use Remento with ease and actually look forward to sharing their stories each week. Remento transforms reminiscing into a heartwarming experience, while families feel genuinely connected as they learn about these memories. With no writing required, anyone who can talk can use Remento, and our customer support team is always available to help. Plus, with a 30-day money-back guarantee, there’s no risk in trying it. Visit our journal page to see real Remento customers share their experiences.

For more information on how older adults use Remento, visit Can older people actually use Remento?

Does Remento Have a Subscription?

Remento offers a subscription, but it’s flexible and designed to give you full control over your storytelling experience. For $99, you get one year of unlimited access to the platform for a single storyteller, allowing them to record as many stories as they want, all transformed into polished, editable stories. This purchase also includes a credit for a hardcover keepsake book, complete with QR codes linking to the original recordings. 

After the year, you can choose to renew the subscription to continue capturing new stories or let it lapse, either way, you maintain access to all existing recordings, stories, and the ability to order additional copies of the book. Restarting your subscription later is easy, so you can keep preserving memories at your own pace. Remento’s subscription model ensures you can capture and share your family’s stories without being tied to a long-term commitment.

Additional questions? Read more about Remento’s subscription: Does Remento have a subscription?

What If Remento Shuts Down?

Not to worry! Every recording, story, and photograph you create on Remento belongs to you, and the platform is designed to ensure you always have full access. All content can be easily downloaded directly to your computer, phone, or cloud storage at any time, giving you complete control and peace of mind. This feature is built right into your Remento account because preserving your family’s memories is the top priority, and your stories remain yours no matter what happens to the platform.

Learn more about how Remento ensures the safety of your data: What if Remento shuts down?